Sentry-go Technical Support

Sentry-go^®
3Ds (UK) Limited
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Sentry-go Technical Support

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Support is extremely important to us. After all, Sentry-go itself is developed by support people and designed to help support people!

At 3Ds, we do our utmost to ensure our software continues to provide trouble-free operation at all times, 24 hours a day. However, if you do encounter a problem or have a question regarding any of our products or solutions, our support team is here to help you.

System Requirements

For information on recommended versions & system requirements, please click here.

Sentry-go Scripting Library

Our scripting library provides a number of pre-written scripts and files that can be used to alert and monitor with Sentry-go. They are available to view and download.

Access the Scripting Library.

Upgrading Your Sentry-go Solution

If you wish to upgrade your current Sentry-go monitoring solution to a newer release, these notes will help guide you through.

See more information on upgrading your Sentry-go solution.

Is the answer in the help files ?

All our products come with help information designed to explain how to install & configure them. In many cases, you may find the answer there.

For Sentry-go Plus!, help files are located, if installed, under "Help" in the directory you installed Sentry-go. By default this will be "C:\Program Files\Sentry-go Plus!\Help". They can be viewed using your web browser.

You can also access help direct from the monitor's web server. Simply display the monitor's home page and select "Get Help with Sentry-go Plus!" from the menu.

Sentry-go Plus! documentation can also be accessed online.

For Sentry-go Quick Monitors, help is provided through "Books On-line" which can be installed as an option using the Setup Wizard. If installed they will be located in the "Help" directory and are in HTML format. By default this will be "C:\Program Files\Sentry-go\Help".

For Sentry-go Utilities, the help & "read me" file will be installed in the same directory as the utility.

Have you got the latest version ?

Our software is periodically updated to incorporate both new features & any corrections that may be necessary to an earlier release. If you're experiencing a problem, it may already be resolved!

Check the Knowledgebase

The Knowledgebase includes articles written by our technical support team in response to issues that have arisen or been reported by customers. They offer advice as to why a problem might occur and how it may be resolved either with Sentry-go or third party applications or operating systems.

Check the FAQs

Our Frequently Asked Questions (FAQs) are compiled & updated by our development & support teams to answer some of the more common questions we receive. Maybe someone has already asked the same question you are!

Access the Sentry-go Solutions web site

Sentry-go Solutions provides technical help & assistance to registered Sentry-go customers. From it you can access many articles to help you pinpoint & resolve issues detected by Sentry-go monitors. It also provides the ability to search other sites etc. for additional help.

Access the Sentry-go Solutions now.

Contact our Sales or Support Teams

If you have a question regarding any Sentry-go software product, utility or solution, please e-mail us with the appropriate details. We aim to respond to all e-mails within one working day.

3Ds (UK) Limited,
69, Esher Road,
East Molesey,
Surrey, UK.
KT8 0AQ

Tel. (+44) (0) 1932 225349

Fax. (+44) (0) 208
399 4923

Sales & Info:
Sales@Sentry-go.com

Technical Support:
Support@Sentry-go.com

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