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Sentry-go®
3Ds (UK) Limited
 © 2000-2010

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Support is extremely important to us. After all, Sentry-go itself is developed by support people and designed to help support people!

At 3Ds, we do our utmost to ensure our software continues to provide trouble-free operation at all times, 24 hours a day. However, if you do encounter a problem or have a question regarding any of our products or solutions, our support team is here to help you.
 

  System Requirements
 
For information on recommended versions & system requirements, please click here.
 
  Retired Solutions
 
As our software is updated & enhanced, some older solutions are retired. These are typically replaced by later versions or alternative options that provide the same, or greater functionality. To find out which monitors have been retired & their Sentry-go replacements, please click here.
 
Sentry-go Quick Monitor Licences & Plus! Components v 5.x are now available & we recommend that  customers running Quick Monitors v4.x upgrade to the latest version. Sentry-go Quick Monitors v4.x continue to be supported but are no longer available for sale or evaluation
 
If you are currently running one or more Quick Monitors 4.x and need to access the latest version of the download (e.g. to re-install on another server), you may do so from the link below.
  
  • For more information on upgrading Sentry-go software, please click here.
  • To upgrade your existing Sentry-go Quick Monitor v4.x solution to v5.x, please click here.
  • To download Sentry-go Quick Monitor v4.x software, please click here.
  Sentry-go Scripting Library
 
Our scripting library provides a while range of pre-written scripts, files & Sentry-go Scripting Wizard templates that can be used to alert and monitor with Sentry-go. They are available to view and download.
 
  Upgrading Your Sentry-go Solution

 
If you wish to upgrade your current Sentry-go monitoring solution to a newer release, these notes will help guide you through.
  

  Is the answer in the help files ?

 
All our products come with help information designed to explain how to install & configure them. In many cases, you may find the answer there.

  • Documentation for the Sentry-go Monitoring System v5.x is available in the "Help" directory created by Setup Wizardwithin the Sentry-go installation location, for example "C:\Program Files\Sentry-go Plus!\Help".

  •  Help files are provided in PDF format & can be viewed using any PDF viewer such as Adobe Reader, available here.

  • You can also access help directly from the Sentry-go monitor. Simply navigate to the monitor's home page and select "Get Help with Sentry-go Plus!" from the menu.  

  • For Sentry-go Quick Monitors, help is provided through "Books On-line" which can be installed as an option using the Setup Wizard.
     
    If installed they will be located in the "Help" directory and are in HTML format. By default this will be "C:\Program Files\Sentry-go\Help". 

  • For Sentry-go Utilities, the help & "read me" file will be installed in the same directory as the utility.

  Have you got the latest version ?

 
Our software is periodically updated to incorporate both new features & any corrections that may be necessary to an earlier release. If you're experiencing a problem, it may already be resolved! 

  Check the Knowledgebase

  
The Knowledgebase includes articles written by our technical support team in response to issues that have arisen or been reported by customers.
 
They offer advice as to why a problem might occur and how it may be resolved either with Sentry-go or third party applications or operating systems.
 

  Check the FAQs

 
Our Frequently Asked Questions (FAQs) are compiled & updated by our development & support teams to answer some of the more common questions we receive. Maybe someone has already asked the same question you are!
 

  Access the Sentry-go Solutions web site

 
Sentry-go Solutions provides technical help & assistance to registered Sentry-go customers. From it you can access many articles to help you pinpoint & resolve issues detected by Sentry-go monitors. It also provides the ability to search other sites etc. for additional help.
 

  Contact our Sales or Support Teams

 
If you have a question regarding any Sentry-go software product, utility or solution, please e-mail us with the appropriate details. We aim to respond to all e-mails within one working day.


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3Ds (UK) Limited,
69, Esher Road,
East Molesey,
Surrey, UK.
KT8 0AQ
 
Tel. (+44) (0) 
20 8144 4141

Fax. (+44) (0)
1932 225349
 
Sales & Info:
Sales@Sentry-go.com


Technical Support:
Support@Sentry-go.com


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