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Support is extremely important to us. After all,
Sentry-go itself is developed by support people and designed for support people!
At 3Ds, we do our
utmost to ensure our software continues to provide trouble-free operation
at all times, 24 hours a day. However, if you do encounter a problem or have a
question regarding any of our products or solutions, our support team is here
to help you.
Our scripting library provides a
number of pre-written scripts and files that can be used to alert and monitor
with Sentry-go. They are available to view and download.
Access the Scripting Library.
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Upgrading Your Sentry-go Software
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If you wish to upgrade your current Sentry-go monitoring solution
to a newer release, these notes will help guide you through.
See more information on upgrading your Sentry-go
solution.
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Is the answer in the
help files ?
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All our products come with help information designed to explain how to install &
configure them. In many cases, you may find the answer there.
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For Sentry-go Plus!, help files are located, if installed, under "Help" in the directory you
installed Sentry-go. By default this will be "C:\Program Files\Sentry-go
Plus!\Help". They can be viewed using your web browser.
You can also access help direct from the monitor's web server. Simply display
the monitor's home page and select "Get Help with Sentry-go Plus!" from the
menu.
Sentry-go Plus! documentation can also be accessed online.
For Sentry-go Quick Monitors, help is provided through "Books On-line" which can
be installed as an option using the Setup Wizard. If installed they will be located in the "Help" directory and are in HTML
format. By default this will be "C:\Program Files\Sentry-go\Help".
For Sentry-go Utilities, the help & "read me" file will be installed in the same directory
as the utility.
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Have you got the latest version of
software ?
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Our software is periodically updated to incorporate both new features & any
corrections that may be necessary to an earlier release. If you're experiencing
a problem, it may already be resolved!
The Knowledgebase includes articles written by our technical support team in
response to issues that have arisen or been reported by customers. They offer
advice as to why a problem might occur and how it may be resolved either with
Sentry-go or third party applications or operating systems.
Our Frequently Asked Questions (FAQs) are compiled & updated by our development
& support teams to answer some of the more common questions we receive.
Maybe someone has already asked the same question you are!
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Access the Sentry-go Solutions web
site
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Sentry-go Solutions provides technical help & assistance to registered Sentry-go
customers. From it you can access many articles to help you pinpoint & resolve
issues detected by Sentry-go monitors. It also provides the ability to search
other sites etc. for additional help.
Access the Sentry-go Solutions! now
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Contact our Sales or Technical Support
Team
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If you have a question regarding any Sentry-go software product, utility or
solution, please e-mail us with the appropriate details. We aim to respond to
all e-mails within one working day.y.
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Sentry-go Technical Support 
