Free minor upgrades
Latest documentation
FAQs & Knowledgebase
Log a problem
System requirements
Software retirements


Support is extremely important to us as is your total satisfaction with our products and service. At 3Ds, we do our utmost to ensure our software continues to provide trouble-free operation at all times, 24 hours a day. However, if you do encounter a problem or have a question regarding any of our products or solutions, our support team of engineers are here to help you.


Upgrading Sentry-go Upgrading to the latest version

Our software is periodically updated to incorporate both new features & any corrections that may be necessary to an earlier release.

Upgrades within minor versions are free to download and install. If you're experiencing a problem, it may already have been resolved!

Download the latest version

Papers & documentation  Product documentation

All our software comes with complete product documentation designed to explain how to install, configure & use it as effectively as possible.

Documentation is provided in PDF format.

View documentation

Watch videos



Our Frequently Asked Questions are compiled & updated by our development & support teams to answer some of the more common questions we receive.

View our FAQs

Knowledgebase  Knowledgebase

The Knowledgebase includes articles written by our technical support team. It offers answers and advice to common questions & issues that have been previously encountered, as well as frequently asked questions.

Access the knowledgebase

FAQsDownload free scripts & files

Our scripting library provides a wide range of pre-written scripts, files & templates that can be used to alert, monitor & auto-respond with Sentry-go.

Access free scripts, files & templates

FAQs System requirements

While we try to ensure our software runs within a wide variety of environments, there are a few minimum system requirements we need to specify.

Sentry-go system requirements

Submit a report request  Submit a support request

If other resources have not answered your issue, or you have further questions regarding any Sentry-go software product, utility or solution, please send us us with the appropriate details.

We aim to respond to all e-mails & support requests within one working day.

Submit a new support request


Retired software

As our software is updated & enhanced, some older solutions are retired. These are typically replaced by later versions or alternative options that provide the same, or greater functionality.

Details of older & retired solutions are available on-line.

See retired software

Download older versions

If you are currently running one or more older versions of our software (v4.x or v5.x) and need to access the latest version of your original download (e.g. to re-install on another server), you can continue to use the original packages.

Please be aware that these versions may no longer be supported.

Download older versions