Sentry-go Technical Support

Support is extremely important to us as is your total satisfaction with our products and service. At 3Ds, we do our utmost to ensure our software continues to provide trouble-free operation at all times, 24 hours a day. However, if you do encounter a problem or have a question regarding any of our products or solutions, our support team is here to help you.
 

 
Our software is periodically updated to incorporate both new features & any corrections that may be necessary to an earlier release. If you're experiencing a problem, it may already have been resolved! 

• View details of recent updates
• Download latest versions of software
• See the Sentry-go system requirements

  
The Knowledgebase includes articles written by our technical support team in response to questions raised by our customers. They offer advice as to why a problem might occur and how it may be resolved either with Sentry-go or third party applications or operating systems.
 

• Access the Sentry-go Knowledgebase & FAQs

• Find out more about the Sentry-go Scripting Wizard
• Access the Scripting Library

 
If you wish to upgrade your current Sentry-go monitoring solution to a newer release, these notes will help guide you through.
  

• Find out more about upgrading your Sentry-go solution.

 
All our monitoring software comes with full documentation, to help you install, configure & use the monitor, client tools, reporting & monitored information as effectively as possible.

• See "how to" & product documentation on-line.

• Help files are provided in PDF format & can be viewed using any PDF viewer such as Adobe Reader. Download the free Adobe Acrobat viewer here.

• If installed, help will be available from within the Sentry-go software. In addition, help is also available directly from within Sentry-go. Simply start your web browser & navigate to the monitor's home page. From there select "Get Help with Sentry-go" from the menu.  

• For Sentry-go Utilities, the help & "read me" file will be installed in the same directory as the utility.

 
Sentry-goSolutions is a web site (http://www.Sentry-goSolutions.com) that provides technical help & assistance to registered Sentry-go customers. Using information captured by Sentry-go monitors, the site allows you to quickly & easily search the web for articles that may help you pinpoint & resolve the issues detected.

Most errors will have occurred many times before. With Sentry-go Solutions you can tap into the wealth of knowledge available throughout the internet community. 
 

• More on Sentry-go Solutions.
• Access Sentry-go Solutions now.

• More information on upgrading Sentry-go software.
• Upgrade an existing Sentry-go v4.x solution to v6.x.
• Download older Sentry-go v4.x & v5.x software.

 
If the above resources have not answered your issue, or you have further questions regarding any Sentry-go software product, utility or solution, please contact us with the appropriate details. We can assist with any aspect of Sentry-go from installation & setup to configuring, migration & upgrading.

Although we are based in the UK and work to GMT, we realise you may not. Initially, we recommend you contact us by e-mail (Support@Sentry-go.com) with details of the question or issue you have encountered. We aim to respond to all e-mails within one working day.

Depending on the nature of the problem, it's urgency & the facilities available to us we may then ...