The following technical support information affects the operation of Sentry-go Plus! Please click an article for more information.
The Client Console cannot connect to one or more Sentry-go monitors
One or more automatic responses timeout when run.
How to monitor a custom Event Log.
ow to pass parameters to a web page with HTML Content monitoring.
How to install Sentry-go in your environment.
How to find the Sentry-go listen port number.
How to increase the number of alerts shown on the Recent Alerts report.
How to remove old alerts from the Recent Alerts report.
How to test alerting options for a Sentry-go monitor.
How to run the Sentry-go monitor in trace/debug mode.
Considerations when writing a batch file response.
What security features are available within Sentry-go Plus! ?
System health indicates 100% but errors are reported.
The System Health Bar indicates 100% but errors have been reported.
How to use the Sentry-go Scheduling options.
How to include error-specific information within alert scripts etc.
What are Shadow Events & do I need to enable them ?
When accessing web reports, the Console launches the Console Browser on some machines, but on others it displays the web browser.
Monitor startup takes a long time to start, hangs on startup or performance information remains unavailable.
Sentry-go continues to send summary e-mails during the night even when the option is disabled for the given e-mail address.
The Sentry-go monitor indicates it is not running in the Client Console after startup, even though the service itself has started.
Remote file-based & log file checks don't alert when they should and/or the monitor reports the files cannot be accessed,
"Major versions do not match" or "Compatibility warning" message displayed when connecting to a monitor from the Client Console.
How to backup Sentry-go Configuration settings.
"gdiplus.dll missing" when launching the Sentry-go Console Browser.
User access information is missing even though it is configured to be recorded.
Constant or intermttent blank reports, or error messages displayed when accessing the monitor's web server from a multi-homed PC, running Windows XP or earlier.
