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In some
cases, Setup will display the following window during installation. This
is shown because the Monitor may need access to features that are only
available to a Windows domain account (user ID) and not the standard
service account which is local to the machine. This user will be used to
run the monitoring service on the local machine ...

When displayed, you have two options ...
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Enter a Domain
account & password. It is strongly recommended that you
enter a domain user account in the format <Domain Name>\<User
ID>. This account should ...
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Be a member of the
Domain Administrators (or equivalent) group.
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Be a member of the
Exchange Administrators (or equivalent) group.
-
Be granted access to
any mailboxes you wish to perform e-mail send/receive monitoring
on. You can grant the appropriate access to Exchange objects
through the security tab (or equivalent) within the Exchange
System Administrator.
-
Be configured with the
appropriate MAPI profiles (if required). To use the MAPI protocol,
a profile is required for each access you wish to make. To
configure these, logon to the server interactively using the
account entered here, run the "Mail" applet from Control
Panel and add/configure new profiles as required.
It is also recommended that the account entered should be
configured so that the password (i) does not expire and (ii)
cannot be changed.
You can re-configure this user later through Windows
Services. If incorrect details are
supplied, the monitor will not be able to run.
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Leave blank. If
you leave the above entries blank, the previous entry (for an upgrade)
or the default LocalSystem user will
be used to run the service. If the LocalSystem user is used, however, certain
mailbox & MAPI features may be unavailable or not work correctly.
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For Further Help & Assistance
If you have any questions or problems
regarding Sentry-go that are not resolved in Books On-line, we'll be happy to
help ...
- For the very latest product & support
information as well as knowledgebase articles and product updates, please visit www.Sentry-go.com.
- To contact Technical Support, please e-mail Support@Sentry-go.com
with details of your question and/or problem.
- For sales inquiries & advice,
please e-mail Sales@Sentry-go.com.
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