Sentry-go Setup - Step 3 of 4
(Specify the Primary Administrator)

 
The Step 3 dialog box allows you to define the primary System Administrator - i.e. the user the Quick Monitor should notify in the event an error is detected ...

Here you define an initial administrator for the server. Others can be defined later through the Configuration Utility. There are three options you can choose on this screen - don't notify (just log the errors), notify via network message and notify by e-mail. If "Send a network message" or "Send an e-mail" is selected, the chosen user entered here will be notified of all errors that occur on the server. However, once again this behavior can be changed via the Configuration Utility later. 
 

Log errors to the Recent Alerts web report only (no notification) Select this option to log errors/alerts but not notify anyone by any other means. If this option is selected, the Recent Alerts report can be used to view the most recent faults (by default, the last 50 are recorded). 
 
Send a network message to Select this option to notify the administrator by network message (NET SEND) of each fault detected as and when it occurs. Alerts will also be logged to the Recent Alerts report. If selected, you should also enter the Administrator's Windows User ID or machine name.
 
The user must be logged on with the Messenger service active on their desktop in order to receive this alert. The Messenger service must also be running on the server in order to generate the alert (although an alternate server can be specified later using the Configuration Utility if required).
    
Send an e-mail to Select this option to notify the administrator by e-mail. If selected, the Quick Monitor will send an e-mail to the entered e-mail address for each fault detected as and when it occurs. The address should be in the format <User>@<Your Domain> - e.g. Helpdesk@Company.com. 
 
Failing to set this value correctly may result in e-mail alerts not being received.
    
from When e-mail alerting is being used, this field specifies the ID of the sender. Typically, this will be a suitable user ID at your domain - e.g. Sentry-go/QM@Company.com. 
 
Failing to set this value correctly may result in e-mail alerts not being sent.
 
using this e-mail (SMTP) Server This option specifies either the name or IP address of your SMTP server, the server used to send e-mails. If you are unsure about the value ...
  • Either contact your Network or e-mail administrator
  • Or, if your e-mail server is running on Windows, click the Locate button to search for the server. Click here for more information on this option. 

Click Continue to proceed to the next step.

Locating your E-mail (SMTP) Server

If you are using e-mail to send notifications, the Sentry-go Quick Monitor must know the name or IP address of the server responsible for sending mail to other users. This is the outgoing mail server, or "SMTP" server. The name of your SMTP server is dependent on your organisation but the following will help to identify it, if you do not know it's name or address ...

  • If you run an e-mail client such as Microsoft Outlook, the name will be specified as your "Outgoing Mail" server.
     
  • If you use an external provider (ISP) to handle your outgoing e-mail, you should enter the name or address of the machine provided by your ISP.
     
  • If your SMTP server is running on Windows, it is possible for Setup to find it automatically. To search for your server, click "Locate" button to display the following window ...
     

  • From here, click Search to list all known servers which are capable of handling outgoing e-mail.
    Note that depending on the size of your network and the number of servers installed, this search may take some time to complete.
     

  • Once complete, select the appropriate server from the list and click OK to return to the previous screen.

From Here ...

 
Click here to display help on the next screen (Step 4).
   

For Further Help & Assistance

If you have any questions or problems regarding Sentry-go that are not resolved in Books On-line, we'll be happy to help ...

  • For the very latest product & support information as well as knowledgebase articles and product updates, please visit www.Sentry-go.com.
  • To contact Technical Support, please e-mail Support@Sentry-go.com with details of your question and/or problem.
  • For sales inquiries & advice, please e-mail Sales@Sentry-go.com.


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